LEGAL

Terms of Service

Effective date: July 5, 2026

1. Agreement to these terms

By creating a DIMVIA account or using our service, you agree to these Terms of Service and our Privacy Policy. If you don’t agree, please don’t use DIMVIA.

2. What DIMVIA is

DIMVIA is a creative operating system that turns a written idea into a structured, continuity-safe production package — story, character, world, and production design content — and, for supported formats, rendered video.

DIMVIA’s proprietary technology — including its continuity operating system, production workflow, asset graph, prompt logic, scene control, and production-packaging systems — is owned by DIMVIA and is what makes the service work. DIMVIA orchestrates third-party AI models as one component of this system to render certain content on your behalf; those models are inputs to the service, not the service itself.

3. Your account

You’re responsible for keeping your account credentials confidential and for all activity under your account. You must provide accurate information when you sign up and keep it up to date. You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account.

4. Subscriptions, billing, and production quotes

• Platform access plans are billed monthly through Stripe, our payment processor, as described on our Pricing page.
• Manufacturing a production is priced separately from your subscription: each production you manufacture receives its own fixed quote, shown to you before any work begins.
• You can cancel your subscription at any time; cancellation takes effect at the end of your current billing period.
• Except where required by law, subscription payments are non-refundable once a billing period has started. If you believe you were charged in error, contact billing@dimvia.com and we’ll review it.
• We may change plan pricing with advance notice; changes apply at your next renewal.

5. Content you submit

You keep ownership of the ideas, premises, and production bible documents you submit to DIMVIA. By submitting content, you confirm you have the right to submit it, and you grant DIMVIA a limited license to use it solely to generate your requested output and operate the service. You’re responsible for making sure anything you upload doesn’t infringe someone else’s rights.

6. Content DIMVIA generates for you

Subject to your compliance with these Terms and payment of any applicable fees, you own the creative output DIMVIA generates for you — story bibles, character and world content, images, and video. This is subject to the underlying terms of the third-party AI providers DIMVIA uses to generate that content, which may impose their own restrictions on certain uses. DIMVIA does not claim ownership of your generated productions.

7. Acceptable use

You agree not to use DIMVIA to:

• Generate content that is illegal, that exploits or sexualizes minors, or that depicts non-consensual sexual content.
• Generate content that infringes someone else’s intellectual property, privacy, or publicity rights.
• Harass, defame, or impersonate a real person without their consent.
• Attempt to circumvent usage limits, security controls, or reverse-engineer the service.
• Use the service for any unlawful purpose.

We may suspend or terminate accounts that violate this policy, with or without notice, depending on severity.

8. Third-party services

To operate DIMVIA we rely on a set of third-party sub-processors — including a payment processor for billing, cloud infrastructure for authentication and storage, and third-party AI model providers for text, image, and video generation. Your use of DIMVIA is also subject to the availability and acceptable-use policies of these providers, which are outside our direct control. A current list of our sub-processors is available on request.

9. Disclaimer of warranties

DIMVIA is provided “as is” without warranties of any kind, express or implied. AI-generated content may contain errors, inconsistencies, or unexpected results, and we don’t guarantee any particular creative or commercial outcome.

10. Limitation of liability

To the maximum extent permitted by law, DIMVIA and its team are not liable for any indirect, incidental, special, or consequential damages arising from your use of the service. Our total liability for any claim relating to DIMVIA is limited to the amount you paid us in the twelve months before the claim arose.

11. Termination

You may stop using DIMVIA and cancel your subscription at any time. We may suspend or terminate your account for violation of these Terms, non-payment, or as required by law.

12. Changes to these terms

We may update these Terms from time to time. We’ll post the updated version here with a new “last updated” date. Continued use of DIMVIA after a change means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles.

14. Contact us

Questions about these Terms? Email legal@dimvia.com.